ShowSlip
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ShowSlip Privacy Policy

Effective date: [EFFECTIVE DATE]

ShowSlip ("we", "us") is operated by Shoppeguru Technology Inc., 30 N Gould St #29770, Sheridan, WY 82801, USA. This policy explains what we collect when a seller ("you") uses the ShowSlip desktop app and website, why, and what choices you have. Contact: support@showslip.app.

1. What we collect

Account data. Your email address, the name of your business, your plan and billing status. Payments are handled by our payment processor; we do not see or store full card numbers.

Shop data from the marketplace you authorize. After you connect your shop, we read:

  • shop identifiers needed to call the marketplace API;
  • orders: order ID, status (paid, cancelled), line items, buyer user ID, and the buyer's public username where the API provides it;
  • products: title, SKU and identifiers used on your labels.

We do not store buyer real names, shipping addresses, phone numbers or email addresses. If an API response contains them, we discard them when it is processed and never write them to storage or logs.

Live show data, processed on your computer. While you run a live show, the desktop app reads the public comments and live sale events shown in your own LIVE dashboard and live room. This includes viewers' public usernames, comment text and timestamps, and live-order events. The app uses them to detect claim-number comments and live orders, print labels and keep a claim record (comment, time and a still image of your stream). This data stays on your computer unless you turn on cloud backup.

Device and usage data. App version, operating system, printer model, error reports and basic usage counts (for example, labels printed per show). We use these only to run and improve ShowSlip.

2. How we use it

To print labels and match claims and live orders to shop orders; to show order and payment status; to provide support; to bill you; to keep the service secure; and to meet legal obligations. We do not sell personal information, do not use it for advertising, do not build buyer profiles across sellers, and do not use buyer data to train AI models.

3. Sharing

We share data only with service providers acting for us under contract (hosting in the United States, email delivery, payment processing, error reporting), when the law requires it, or with your instruction. Marketplace data is used only for your shop and only for the purposes above, as the marketplace's partner terms require.

4. Where data is stored and who can access it

Cloud data is hosted in the United States. Access tokens are encrypted at rest. Staff access is limited to what is needed for support and operations, uses multi-factor authentication and is logged. Some staff work outside the United States and access US-hosted systems remotely under the same controls.

5. Retention and deletion

  • Disconnecting your shop deletes its access tokens immediately.
  • Shop data in our cloud is deleted within 30 days of disconnecting, or at once if you choose "Disconnect and delete data now" or email us.
  • Live show data on your computer stays there until you delete a show or uninstall the app.
  • Account and billing records are kept as long as the law requires.

6. Your choices and rights

You can access, export, correct or delete your data from the app or by emailing support@showslip.app. Residents of California and other US states with privacy laws may have extra rights, such as knowing, deleting and correcting personal information and opting out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for using these rights. Buyers and viewers whose data a seller processed can contact us, and we will work with the seller to respond.

7. Children

ShowSlip is a business tool for sellers and is not directed to children under 13. We do not knowingly collect their data.

8. Security incidents

If a security incident affects your data, we will notify you and the relevant authorities and marketplace as required by law and our partner obligations.

9. Changes

We will post updates here and change the effective date. For material changes, we will notify you in the app or by email.

10. Contact

Shoppeguru Technology Inc., 30 N Gould St #29770, Sheridan, WY 82801, support@showslip.app